What is Summer Shipping?
During the warmer months of April - September products can melt during transit.
Why Is This An Issue?
As the proud owner of Jerae and Co, I love creating natural skin and body care products. As I keep things as natural as possible, my products are affected by temperature...I will not add synthetic ingredients that will make it more temperature stable. The products that are affected by this are anhydrous (water-free) and so are not emulsified. It is more important to me that the products have the highest concentration of skin-loving, vitamin-loaded, decadent ingredients possible.
What Can I Do To Help?
Glad you asked! I can only send it on its way in the with the best chance we can offer it for survival in the heat. I can't control what happens once USPS drops it off to you. Mailboxes can get insanely hot in the summer, as can packages left out on a porch, in the sun, on a hot day.
I ask that you keep an eye on tracking so you can grab your package as soon as it arrives or that you request it be shipped to your work if no one will be home to take it out of the heat.
MY PRODUCTS MELTED ANYWAY! HELP!
If your product does melt or get soft, in spite of the efforts we have made to prevent it, please don't worry! A melted product is not a bad product...I promise.
Leave your product at room temperature for a couple of hours or pop it in the fridge or freezer for a bit and it'll go back to solid. It may look a little different but it will still be the same super-nourishing body butter. It will still go on easily, sink in quickly and leave your skin feeling and smelling amazing.
Which Products Does This Affect?
Our Whipped Body Butters and All Natural Sugar Scrubs are heat sensitive and you should really keep your eye out for these!
Tips for After Care Delivery
Now that you've gotten your products safe and sound, here are a couple of notes for caring for your products after you have received them...
1. DO NOT LEAVE PRODUCTS IN CAR!
Cars get VERY hot in the summer and the excessive heat can quickly melt products. The continual melting and hardening as you crank up the air conditioning and then melt again as it heats up after you leave again are not good for the product.
2. KEEP PRODUCT AWAY FROM DIRECT SUNLIGHT FOR EXTENDED PERIODS OF TIME.
This can also change the texture and stability of your product, and even melt it in some cases. Some of the oils used are very delicate and sensitive to the UV rays from the sun. It's best to keep products in cool places out of direct sunlight.